Troubleshooting
Quick checks for common questions and the scope of this guide.
Common questions
Cannot sign in
Check the email and password provided for your account. Confirm the site is ads.j-wire.tech. Contact your administrator if the login fails; do not attempt another person’s account.
Blank report or zero values
Check the date, parent/child ASIN, source and applied filters. A future period or a missing source report can be empty. Allow loading to finish, then refresh the page. Use Clear Cache only if available and appropriate; it does not fetch missing Amazon data.
Numbers do not match another screen
Align company, date range, parent/child scope, included channels and currency. Business sales and attributed advertising sales have different definitions. ROAS can appear as a multiplier or percentage. Recent data can change as source reports settle.
Menu or setting is missing
Access varies by account and source configuration. Ask your administrator to confirm the enabled modules and permissions. Demo users may not have account/billing or connection-management access.
Download does not appear
Check browser download and pop-up settings, inspect any print-preview tab, and retry once after the report is fully loaded. Review the downloaded file before sharing.
What was checked
The guide combines a read-only review of the Laravel/Vue source with live demo-only page inspection and English/Japanese screenshots on 2 November 2026. No other login or company was used. No report imports, stock moves, proposal applications, new AI generation, automation changes, billing changes or external authorisations were executed.
Demo limitations
Frequency Analysis displayed zero monthly users/purchases in the reviewed view. Subscribe & Save had no generated report and Customer Journey had no rows. Blank/zero examples describe availability, not a successful business outcome. Screens and settings may change after this edition.
Get help
Provide the report name, selected dates, ASIN, what you expected and what appeared. Include a screenshot with any sensitive details removed. Use your administrator or the site’s Contact/Support route.